This privacy notice explains how Clean Haven handles personal data when you use the website, send an inquiry, or arrange regular home cleaning services. It covers the information we collect, how we use it, when we may share it, and the choices available to you.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
When you contact Clean Haven or request a service, we may process your name, email address, phone number if you provide it, your message, property and service scope details, and access or schedule preferences. We also process limited technical data such as server request metadata and browser or device information needed to keep the website working and secure.
We receive data when you submit a contact form, send an email, call us, or share details during a site assessment or booking discussion. Technical information is collected automatically when you use the website, including data needed for delivery, security, and basic operation.
Our website uses cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this site. Cookie settings may be stored for a limited time so your choices do not need to be reset on every visit.
You can manage cookies through your browser settings. Essential cookies support core site functions, and preference cookies help remember your privacy choices. If you block essential cookies, some parts of the site may not work as intended.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We use personal data to answer inquiries, review property and service scope, prepare a quote, confirm schedules, manage recurring cleaning visits, and record service feedback. We also use data to operate the website, maintain security, and support technical delivery of forms and messages.
We may share limited data with service providers that help us operate the website, deliver messages, or support technical functions. These parties are expected to use the information only for the services they provide to us and to handle it with appropriate confidentiality.
We may share personal data if required by law, court order, or a valid request from a public authority. We may also disclose information when needed to protect our rights, investigate misuse, or support the security of the website and our records.
You may ask us to access, correct, or delete personal data we hold about you, or to object to certain processing where the law allows it. If you believe information is incomplete or inaccurate, you may request an update. We may need to confirm your identity before acting on a request.
To make a privacy request, use the contact details in this notice and describe the information or action you are asking for. We will review the request, check whether any legal or operational limits apply, and respond within a reasonable period.
Inquiry records are kept for the time needed to respond and manage the request. Service and scheduling records are retained for the period needed to support ongoing customer arrangements, billing, dispute handling, and internal records. Technical logs are kept for a limited period unless a longer period is needed for security or legal reasons, after which they are deleted or anonymized.
If we make material changes, we will update the policy on the website and use a reasonable method to bring the change to your attention when appropriate. The date of the latest revision should be checked before you submit new information.
